Easily Acquire Customer
Feedback & Encourage Online Reviews

Your business now has a simple yet powerful platform to gather customer feedback, measure your Net Promoter Score and encourage online reviews.
ReputationTrojan is an automated platform that starts with just your customer’s email address or mobile number and does the rest for you.

We integrate with over 45 online review sites including:

Build A Better Business

Our platform helps you automate the customer feedback process to capture your Net Promoter Score®, testimonials and online reviews. We help you reach out to your customers, ask them about their experience, learn from their responses and market your positive feedback and reviews across the web.

Google Q & A Monitoring, we are the only solution to monitor this!

Front-end
Platform Features

Our platform is designed to make gathering, evaluating and marketing feedback easy. Learn more on how our system works.

Feedback Entry Points
  • Feedback requests by email & SMS
  • All templates are responsive/mobile
  • Landing page and short URL
  • Tablet and iPad kiosk mode
Segmented Customer Paths
  • We alert you to negative feedback
  • Positive customers are asked for reviews
  • Display testimonials on your website
It’s All You
  • Branded and customizable
  • Control all your alerts and notices
  • You own all your feedback

Back-end
Location Management

Our platform offers you a robust set of features and tools to manage, monitor and improve your online reputation.

Complete Control
  • A full dashboard of options
  • Manage users, settings and notifications
  • Access from your tablet or smartphone
  • Manage one or multiple locations
Net Promoter Score & Review Reports
  • Measure your Net Promoter Score
  • Multiple reports to track your success
  • Weekly or monthly emailed reports
Online Review Monitoring
  • Monitor the main review sites
  • Email alerts for new reviews
  • Track your reviews over time

It Starts With An Email Or SMS

We provide the platform and the process to start engaging and listening to your customers.  The platform sends a customized email or SMS text message to begin the feedback process after you enter your customer’s email address or mobile number. Simple, fast and easy.

Just Add Email or Mobile Number

Add a single email, mobile number or upload your customer list to start getting feedback.

Landing Pages & Kiosk Mode

We offer web pages and iPad kiosk modes to start the feedback process if you lack customers emails.

Automation

Use Zapier, Webhooks or our API to integrate with your CRM, POS or database for full automation.

reputation-trojan-customer

Customers Give Feedback

The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience.  This rating process helps capture your Net Promoter Score  a key indicator and data point to your business and customer relationship.

You have the option to ask a handful of survey questions to understand your performance in key areas.  Customers are then provided access to your selected online review sites to generate 3rd-party reviews for your business.

Capture Your Net Promoter Score

Establish, evaluate and improve your Net Promoter Score (NPS) as a valuable business data metric.

Market Positive Testimonials

Get powerful 1st-party reviews that display on your website with our review widget, marked-up with schema.

Request Online Reviews

We make requesting online reviews on 3rd-party review sites like Google easy and within one click.

Review Widget For Your Website

 

Our review widget makes displaying powerful customer reviews on your website easy.  Just copy and paste the widget code into any page or section of your website and you have fresh, relevant and valuable content from your customers on your website.

Our platform allows for manual control and automated management to display both your 1st-party and 3rd-party reviews on your own website.  The review widget helps your marketing through benefits in unique content, SEO and social proof.

Display Your Reviews

Display powerful 1st-party reviews and 3rd-party reviews beautifully on your own website to win new customers.

Simple To Install

Copy and paste a few lines of code and your widget is up and running. It’s mobile-friendly with display options.

Fresh Content That Stands Out

We’ve made adding fresh content to your website easy, best of all it’s marked up with SEO friendly schema.

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Encourage Online Reviews

This step offers direct links to your Google reviews, Facebook page and dozens of other business profile pages and review sites so they can easily review your business.

Generating a steady and consistent stream of online customer reviews is important for your online reputation and visibility in Google search rankings.

Generate Reviews With Ease

We put your customers one simple click away from the review profiles that matter to your business.

Over 40 Review Sites

We have integrated with over 40 review sites like Google, Facebook, Trip Advisor and industry review sites.

Improve Your Reviews & Visibility

Long-term, consistent use of our platform will gain you testimonials, online reviews and better SEO visibility.

Review Monitoring & Reporting

With ReputationTrojan you truly have one platform to manage your online review reputation.  Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy to manage dashboard whether you run just 1 or 1,000 locations.

Stop guessing and hoping for satisfied customers and ensure you are meeting their needs and growing the sharing of their experience with your business.

Customer Reporting

Our reports offer easy views into your Net Promoter Score, customer feedback, online reviews and more.

Online Review Monitoring

We monitor online review sites and alert you to new reviews posted on your business so you can respond.

Tiered Reporting

Report on one, dozens, hundreds or thousands of locations with our flexible labels and filtering for valuable data.

Reputation-Trojan-NPS

REQUEST A FREE VIDEO DEMO!

 

Easily automate your online reviews and testimonial collection process.

Starting at $88/mnth you can automate your review generation process, increase your rank on Google and monitor your reviews across 70+ platforms!

Watch the video demo and decide for yourself!